Refund policy
We want you to be happy with your order. If you are not, you can return it to us within 30 days of delivery for a refund. This is in addition to your statutory rights.
How to return an item
- Contact us first with your order number: sales@packsolution.co.uk or 0161 706 1246 (Mon–Fri 9:30–18:00, Sun 10:00–17:00).
- We will confirm the return and send you our returns address: Pack Solution, Unit 2, 50 Derby Street, Manchester M8 8HF.
- Send the items back unused, in the condition you received them and in their original packaging.
If you ordered the wrong item or changed your mind, the cost of returning it is paid by you. If the item is faulty, damaged or not what you ordered, we pay the return postage.
Damaged, faulty or incorrect items
If something arrives damaged, faulty or incorrect, please tell us within 3 working days of delivery, ideally with photos. We will send a replacement, usually the same working day, or give you a full or partial refund depending on the issue. We cover the return postage in these cases.
Refunds
When your return arrives we will inspect it and email you to say whether the refund is approved. Approved refunds are made to your original payment method within 14 days of us receiving the items. Your bank may take a further 5–7 working days to show the money in your account.
Late or missing refunds
If your refund has not appeared after 7 working days, please check with your bank or card provider first, then email sales@packsolution.co.uk.
Exchanges
To change an item for a different size or product, email sales@packsolution.co.uk before sending anything back and we will arrange it.
Items we cannot accept back
Items that have been used, cut, printed on, or are not in their original packaging cannot be returned unless they are faulty.